📦The Orders page

Orders is the full list of every purchase in your workspace, whether it came from a Discord monitor bot, a retailer email or you typing it in. Use it to find an order, check what's still on its way, spot problems, and add purchases that didn't come in automatically. Open it by clicking Orders in the sidebar (the box icon, second from the top).

The page has five parts, from top to bottom:

1. Filter and action bar: the Status, time range, sort and source menus, plus Sync tracking and New order.

2. Search box.

3. Retailer tabs with an order count on each.

4. The order table.

5. Footer showing how many orders match.

Every filter works together: the table shows only orders that pass all of them. Filters reset when you reload the page.

Before you start

The list fills up by itself once orders arrive. If it says Nothing here yet — connect a webhook bot or email source to start ingesting., you haven't received any orders yet. Connect a source first:

You can also add an order yourself at any time (see Add an order by hand).

Read the order table

Each row is one order. Click anywhere on a row (or select it with the keyboard and press Enter) to open the order drawer, where you can see tracking and edit the order. See Order details.

On narrower screens the table scrolls sideways: scroll right to see Last update and Status.

Copy a tracking number

Every tracking number in the Tracking column has two small buttons next to it:

• Copy (two overlapping squares) puts the tracking number on your clipboard. Clicking it doesn't open the order, and no confirmation message appears. Paste it wherever you need it.

• Open carrier site (an arrow pointing up and right) opens the carrier's own tracking page in a new tab with the number filled in. It appears for UPS, FedEx, DHL, DHL Express and USPS when the order has its carrier recorded.

Long tracking numbers can be cut off in the column. Hover over one to see it in full.

Filter by status

Click the first menu (it reads Status: All until you change it) and choose one option:

Filter by time range

The second menu (it reads All time until you change it) limits the list to orders whose Received date falls in the range:

Sort the list

The third menu (it reads Newest first until you change it) sets the order of the rows:

Filter by source

The fourth menu (it reads All sources until you change it) lets you see only orders from particular bots or inboxes. Unlike the other menus, you can tick several entries at once.

The menu lists:

• All sources: ticked when no other entry is. Click it to clear your selection and show everything again.

• Webhook bots: each Discord monitor bot you've connected, by name.

• Email inboxes: each connected inbox, by its label (or its address if it has no label).

• Other: Manual import, for orders you added with New order.

Tick one or more entries to show orders from any of them. The menu button shows the entry's name when one is ticked, or "2 selected", "3 selected" and so on when several are.

Filter by retailer

Below the search box is a row of retailer tabs. Each tab shows the retailer's name and how many orders you have from it. The counts are for your whole workspace and don't change when you apply other filters.

• All retailers is selected by default and shows every order.

• There's one tab for each retailer that appears in your orders, busiest first. A retailer you've never ordered from doesn't get a tab.

• Unknown Store collects orders where Shippified couldn't tell which store they came from.

Click a tab to show only that retailer. Click All retailers to go back.

Search

Type in the box that reads Search items, order #, tracking, retailer, bot, or inbox…. The list narrows as you type.

Search looks for your text anywhere inside these fields, ignoring upper and lower case:

• the item name

• the order number

• the tracking number

• the retailer name

• the name of the webhook bot the order came from

• the carrier name as recorded on the order (for example "UPS")

• the label and address of the email inbox the order came in through

A partial match is enough: 1ZXX finds every tracking number containing it, and switch 2 finds "Nintendo Switch 2 Console". Search doesn't look at the sender's email address or at the body of the original message.

Search works together with the other filters. If nothing matches, the table says No orders match the current filters. Clear the search box or reset the menus to see more.

The footer

Under the table, the footer says how many orders match, for example Showing 12 of 143 orders. When some orders have more than one unit, it also shows the total units, for example · 18 units.

Sync tracking

Sync tracking asks the carriers for the latest status of your in-flight packages in one go, instead of opening each order.

1. Click Sync tracking

   It's in the top bar, left of New order. The button changes to Syncing… while it works. With many packages this can take a little while.

2. Read the result

   A message appears under the retailer tabs for about six seconds, for example:

   Synced 12/12 · 3 delivered · 0 failed.

   That means 12 packages were checked, 12 answered, 3 of them are now delivered, and none failed. Orders the carrier reports as delivered move to Delivered in the list straight away.

What Sync tracking checks:

• Only orders that are Ordered or Shipped, have a tracking number, and are on a carrier with live tracking. On shippified.net that's DHL and DHL Express. See Shipment tracking.

• At most 50 orders per click.

If none of your orders qualify, you'll see Nothing to sync — no open orders with a tracking number on a live-tracked carrier. This is normal when your packages are all with UPS, FedEx or USPS, which aren't tracked live on shippified.net. Those orders are updated by shipping and delivery emails instead.

Add an order by hand

Use New order for a purchase that didn't come through a connected bot or inbox: something bought in store, on a site you don't monitor, or before you connected Shippified.

1. Open the form

   Click New order in the top right. The Add an order form opens.

   
2. Enter the item name

   Type what you bought in Item name (required), for example Apple AirPods Pro (2nd gen). Add order stays greyed out until this has text in it.

3. Fill in what you know

   Every other field is optional. See the table below for what each does. The more you add, the more useful the order is, especially Order number and Cost ($).

4. Check the hint

   The box above the buttons tells you how the order will be kept up to date, based on the tracking number and carrier you entered (see The update hint).

5. Click Add order

   The button reads Saving… for a moment, then the form closes and the order appears in the list.

To leave without saving, click Cancel, the × in the corner, or anywhere outside the form. What you've typed is kept until you add an order, so you can reopen the form and carry on.

Form fields

A few rules to know:

• Cost ($) must be more than zero. 0, a negative number or text that isn't a number is ignored and no cost is saved.

• Quantity is rounded to a whole number. 0, a negative number or text is ignored and the order counts as 1 unit.

• Status isn't a field. With a tracking number the order starts as Shipped; without one it starts as Ordered. After that it moves by itself as tracking and emails come in.

• Retailer only offers the four built-in stores. For anything else, choose Other / unspecified and put the store in the item name if you want to find it by search.

The update hint

The shaded box above Cancel and Add order changes as you type:

Plan limits and the usage banner

If paid plans are switched on, each workspace on the Free plan can add a limited number of new orders per calendar month (100). The month runs from the 1st, in your account's time zone. Every new order counts, whether it comes from a bot, an email or New order. Updates to an order you already have (a shipping email, a delivery email, a tracking refresh) never count and never stop.

As you get close, a banner appears at the top of every dashboard page:

Click the banner to go to Settings › Billing. The banner is never shown on Pro, and it updates about once a minute. While paid plans are switched off, Settings › Billing says billing is disabled and none of this applies.

When the limit is reached, the New order button changes to Limit reached and is greyed out. Hover over it to see "Free plan limit reached — upgrade to add more orders." New orders from bots and emails are refused until the limit resets on the 1st of next month.

See Plans and billing to upgrade.

Troubleshooting

Related