Ticket templates

Templates prefill a ticket with a description, properties and sub-tickets, so recurring kinds of work are filed the same way every time.

Creating a template

Go to Team settings → Templates → New. Write the description as you would on a ticket, set the default properties and add any sub-tickets that should come with it.

## What happened
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## What you expected

## Environment
- App version:
- Browser:

Using a template

Press Alt N to open the template picker, or choose a template from the composer's Template chip. Each template can also have its own intake email address.