Intake inbox
Intake is a shared inbox where new requests land before a team accepts them.
Turning on intake
Go to Team settings → Intake and switch it on. Tickets created by integrations, email and people outside the team land here instead of the backlog.
Reviewing requests
Action | Shortcut | Result |
|---|---|---|
Accept |
| Moves to the backlog |
Mark as duplicate |
| Merges into an existing ticket |
Decline |
| Closes with a reason |
Snooze |
| Hides until a date you choose |
Rotate intake duty weekly. Team settings → Intake → Rotation assigns the inbox to one person at a time and posts the hand-off in chat.
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