Larkhost support: community vs. email, 2026 edition (read this first)

It has been a while, so here is how staff use this forum now.

• Questions about how Larkhost works belong here. Staff read every new topic in Questions / Help on weekdays.

• Anything about your account, invoices or a specific outage on your app goes to email support, where we can see your organization.

• Paid support plans get a response-time guarantee; the forum is best effort.

If a forum thread turns out to need account access, we will say so and move it to email — you will not lose your place.